Valencia Patient Testimonials

Our family loves Dr. Franson and his staff. We are always well taken care of and his vast knowledge makes us very comfortable with his suggestions and recommendations. In addition, the scooter he designed which my son, Arrden (15 yoa) used for his broken foot, is absolutely incredible!!

The billing department held up ordering my much needed orthotics because they said I had a co-pay due. I called to find out how much and to tell them I'd come in and pay it but had to leave messages twice. What I got was an email of my Portal which wasn't a current bill.

When my husband finally got billing on the phone, they said it was $30 and that they had not ordered the orthotics.

I had to go on a 6 day vacation to Atlanta with no orthotics which caused me to do more damage to my foot and made the vacation quite uncomfortable.

Dr. Franson apologized when I went to pick up the orthotics a week later.

Our family loves Dr. Franson and his staff. We are always well taken care of and his vast knowledge makes us very comfortable with his suggestions and recommendations. In addition, the scooter he designed which my son, Arrden (15 yoa) used for his broken foot, is absolutely incredible!!

I’m still waiting for insurance payments for physical therapy that I had in February from a December surgery. I also need more visits approved and I cannot request them, only UFAI can. I don’t know if the problem lies with UFAI or the insurance company but I’ve called both to no avail. Insurance states that I’ve used up my visits since I also had shoulder surgery but they tell me that it’s easy to get more; the medical facility just needs to request them with a letter of medical necessity. Then they will also pay the back visits. I’ve gotten no feedback from either as to where the hang up is. I’m afraid now that since it’s been so long that they’ll deny more visits and won’t pay the ones I owe.

Hello,

I've been inquiring about a billing issue since January. I've spoken to someone six times regarding this issue, (three times in the office and three times with your billing department.), with no resolve. Your billing office could use some help.

Otherwise, the care has been great.

Thank you,
Marie Longworth

Dr. Franson is a great podiatrist and doctor. The office is super friendly they always have just the right treatment for what I need. I highly recommend this practice our whole family has been coming here and had nothing but good results.

My heel pain is back but not quite as intense as before. I don't want to get another Cortisone shot though, as the shot was much more painful than the heel pain. I'd rather live limping than go through that again. If my heel gets progressively worse I'll give the doctor a call.

Teresa (Terri) Bradbury

Lexie (Alexis) carried on a great conversation while taking care of my toes. Her ministrations were careful, yet quick. Where Dr. Fransom was quick and efficient, Lexie was efficient and pleasant. The conversation was steady and distracting. Both are highly recommended, and, I will return!