Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

5,287 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We appreciated the time and care Dr. Franson and his staff showed Mason. It was a great experience!
    Mason W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very impressed with how clean & professional your office was run. I would definitely recommend you. Thank you for an excellent experience.
    Cynthia L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Suzanne, Jasmin and Jennifer are great!
    Jennifer C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have not heard back since the visit regarding the surgery date and my insurance coverage
    Janet R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I had a great experience when I came in. I really appreciated the professionalism. I was well taken care of.
    Katherine S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I felt rushed!
    Kent N.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always feel well-taken care of and listened to.
    Mark D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It was a nice experience.Thank you
    Debra F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson did an outstanding job reviewing my foot “issues” and the options available. I trust his judgement and really appreciate his pleasant, conversational approach to his patients. Very grateful for his help!
    Julie F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Care provided so far has been excellent. Staff are kind and curtious.
    Kristin B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Wonderful and efficient staff and doctor took his time to explain all options. Very professional and yet very friendly. Waiting time was minimal. Would, and have already recommended Dr. Franson.
    Teresa B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was referred to Dr. Franson by two co-workers. I could not have been more happy. From the reception to the back office... If I could give 100 stars I would! Thank you!
    Cassie W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson is a warm, caring, talented, concerned doctor who has helped me through several issues. Likewise, the physical therapy team is the best and the gals in the office are always very helpful.
    Carole J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything was absolutely fine. Everyone at the office was professional as well as friendly. Only thing unpleasant was the traffic going home. I do understand that there is nothing your office could do about that.
    Minda P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    They were very friendly and professional.
    Marilyn G.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Thank you
    Susan W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Best staff ever
    Cheralyn G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Professional, knowledgeable, caring doctor and staff.
    Kimberly D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone at the office is always great and there to answer any question I may have.
    Jessica G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I feel comfortable with the treatments I receive. Thanks
    Daniel J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Amazing staff and Dr. Franson is very kind and has an amazing bedside manner, that is not as easy to find these days.
    Margarita V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you
    Michelle P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    You guys are awesome
    Shie R.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I don’t have any additional comments, I’m satisfied with my physical therapy.
    My only comment isnt about the therapy, its about the phone system. I find it odd that you are not able to communicate directly with the office to reschedule an appointment or even leave a message.
    Lorraine H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I love the care they have provided
    Gabriella R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    You guys are great! Will continue to use you.
    Marisa P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone is friend and helpful.
    Heather A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything went great, maybe next time let the patient know ahead of time- no jewelry. I had just gotten a new piercing and could not remove the earrings; if I had known I wouldn’t have gotten them done (3 weeks prior) and would have waited. Also the nurse made it seem as if she was giving me a ‘free pass’ by not making me remove them which was a little annoying.
    Meredith P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Super happy with your team. Thank you
    Julie M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. was great, staff was wonderful, appointments were on time.
    Linda S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    You guys are great. Wish I could call direct and not have to deal with the call center.
    Allison W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you
    Louie G.
  • Google
    University Foot and Ankle Institute
    5.0
    Best Dr. office ANYWHERE.
    Chris C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great service
    Ricardo B.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I was disappointed that after surgery my foot discomfort did not improve I understand that there are other things that are involved but I might not have done it had I known
    Sarita B.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Good doctor and staff.
    Kaylin C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything was great!
    Lauri K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    You have a great team in Valencia. Dr Franson was very thorough and kind in answering all my questions
    Margaret J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    All the office personnel treated me very well. I would not hesitate to recommend anyone to this office.
    Love Dr Franson, great bedside manner. Thanks for making me better!
    Thanks to all his staff.
    Thank you
    Christine A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Best Dr. office ANYWHERE
    Frank C.
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