Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

5,285 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very satisfied.
    Nora M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Francen was great. His office followed all safety precautions and I felt very comfortable.
    Kelly Q.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Comforting
    Michelle R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson is the best- he listens, explains all options, and I never feel rushed.
    Lori W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    My experience with Dr.Franson and his staff have always been pleasant. He is patient during visits while making sure I understand his plan of care. The staff are friendly and helpful.
    Shaquilla M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    As often as we have to come here, we always have a positive experience.
    Tylar A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was told originally that my visit for the procedure would be $45.00 and the girl at the desk at that time did call Blue Shield to check and then when I came to have the procedure she was not there and the girl said that I owed 45.00 plus over 100.00.
    Debra L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I actually cancelled this appointment I was hoping that I could get a telehealth appointment with the doctor. Was disappointed that this was not an option. But I love UFAI. Dr Franson is awesome
    Maureen B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson is the just the BEST -
    He is warm, attentive and patient. We've been seeing him for decades!!
    The staff is accomodating and getting an appointment when you need it is relatively easy.
    I appreciate Foot & Ankle Specialists!
    Melody U.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    As always, the Doctor and staff are awesome!
    Maureen H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone was very pleasant and professional. All my questions were answered. Waiting time was reasonable.
    Kathryn G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good
    Pamela P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good.
    Jack M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It is always a good experience to have Dr Franson care for any podiatry needs. The staff always is very pleasant and professional. I would highly recommend UFAI - 10 Star rating!
    Glenna W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent experience
    Jason P.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Good. The doctor was great. I am still waiting for the call they said they would make to me to schedule my next appointment.
    Sondra F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great!
    Dr. Franson is the best!
    Kimberly H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional and friendly.
    Mary D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is awesome, I now live 450 miles away and will gladly make the drive to see him.
    Frederick R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Would not go anywhere else!
    Frederick G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone was very courteous and professional.
    Sherry G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent care
    Jennifer C.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Issues are dealt with directly. Communication is very good
    Gerald S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good. I truly felt like they cared about me and Dr Franson is so knowledgeable.
    Joseph J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and his staff are friendly, helpful and real. I feel listened to and well cared for. I am very happy with the level of care I received
    Erin W.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Very thorough and made sure I knew what was wrong and how to make it better.
    Carol C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I’ve had 2 Ankle surgeries in the past year. Dr Franson and his staff are the utmost professionals and provide outstanding medical expertise and care
    Robert B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The best dr and staff!!!! Took care of my dad too. Thank you so much!!!
    Jamisen B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Didn't wait long to be seen. Dr Franson took his time and answered all my questions.
    Laurie G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Appreciated Dr. Franson's time & the staff's time to make sure my mom (Eleanor) was taken care of safely since she is wheelchair bound!
    Eleanor R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very satisfided!!
    Helgar P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great
    Erin K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I've always received great care from the clinic both therapist, physicians and staff. Unfortunately they don't do the billing in Santa Clarita it's done in Santa Monica and whenever there's been a problem it is problems with the billing and with the people that are disconnected from the clinic.
    Thomas A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    They did an awesome job of conveying what needed to happen and what recovery time would be. The also would answer my questions and respond right away. Dr. Franson is really nice and knowledgeable. He kept me comfortable and would answer my needs in a very quick manner. Thanks you for taking care of my foot problem.
    Nickoles H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It was a great appointment!!
    Love the care that was given to my mom!!!!
    Tina A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    How you would hope it would be everyone is skilled and friendly
    Brys P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have a basic mistrust of doctors, but Dr. Franson made me very comfortable and I felt that he wanted what was best for me.
    Vicki V.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I did not have to wait long in the waiting room or in the exam room. My options were discussed. The doctor took care of the problem. My future treatment was discussed and I will be back when my schedule allows.
    Carrie M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    All has been great Dr. Jafary goes above and beyond. So much so i brought in a gift from edible arrangements for doctor a staff. Was a bit disappointed thought there was no acknowledgment from anyone other than the person I gave the gift to, I don't even think doctor was aware a gift was given.
    Lori C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very satisfied, Everyone is friendly and helpful and the appointments run on time.
    Alexander M.
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