Valencia Patient Testimonials

The moment that I walked in, the staff had welcoming smiles on their faces. The decor of the waiting room is homey and made me feel more relaxed. Doctor Franson is the best at what he does, and I felt like I was in the best possible hands. Even though my problem seemed relatively unimportant, no one made me feel like less of a priority. Overall, I rate my experience 10/10.

I would recommend Dr. Franson to anyone with a foot/ankle problem. He is attentive, and truly concerned about his patients. He is friendly and professional and will supply different options and treatments to suit your particular circumstance. He takes time to listen to your questions and concerns and I never feel like he’s rushed to see the next patient. His office staff is also attentive and friendly. I’ve never had to wait more than 5 minutes for my appointment, which is a rarity these days. He is the only foot doctor I will go to.

I really have been happy with my care with Dr Jafary. I have only had one therapy app and it was okay. Because it was the first one I really expected a bit more time to discuss things. I still have NO IDEA how long I should be expecting the therapy and or what I should be expecting to happen as I go Thur it. I will wait to truly understand how things will work after a few more.....but I believe the first one should be more personal and time consuming with questions and answers with the professional. After that, it an be business as usual. I had therapy on my shoulder about 7 years ago and my first appt was like that.....time spent on what was going to happen, what my job was, things I need to know about pain, what to do if there are problems, etc. I was disappointed, although Suzanne is quite a lovely person. If given a choice, I might have gone elsewhere.

Doctor and staff take the time to listen to your concerns, and explain everything they plan on doing “to get you back on your feet”.... I am usually the last appointment for the day, but they never rush me out the door.

As always I am treated very well by Dr. Franson and his staff; from the desk clerks on up.

Everyone is so pleasant, kind, and caring.
Truly a blessing from God. Amen.

I will always recommend Dr. Franson to others.

I love EVERYTHING about my experience IN the Valencia office.

The concern is when I call for an appointment, I am not greeted or treated with the same kindness, professionalism and care that I receive from the Valencia office. I have, on more than a few occasions, called to make an appointment or ask a question and it feels like I am bothering the person on the phone and she is just short or maybe not.. of being rude. CONSISTENTLY. I wish the calls were answered by the office like they used to be. I would HATE for anyone to think the person answering the phone is located at such a wonderful place. If one doesn't like to answer the phone, maybe they shouldn't? I am afraid it will lose patients and wouldn't be surprised if it already has.

After my first visit I had a lot of problems with my toe which was trimmed , it took a lot of time to heal. I was on a trip and couldn't wear shoes very well. Since then I have had orthotic's made and they are working fine you even made a second pair to get them right. I am 81 yrs old and have several issues and need better explanations of ways to resolve them.

At the age of 73, I had been having pain and swelling in my right foot for 3 months. It was badly deformed from a bunion which pressed on a joint in the top of my foot. Dr. Franson's confidence and prognosis for recovery helped me believe I COULD HAVE A NORMAL LOOKING & FUNCTIONING FOOT even at my age. After 2 hours of surgery and 50 stitches, I have reached that perfection. Four months after surgery, I am able to use Elyptical FOR 20 MINUTES FOLLOWED BY 40 MINUTES OF walking on Treadmill (60 MINUTES STRAIGHT). Thank you UNIVERSITY FOOT & ANKLE INSTITUTE for the miracle of a beautiful looking and functioning foot.Karen Neel-Welling

I've been a patient of Dr. Franson's on and off for a few years now. He is always professional, thorough, friendly and a great doctor. The staff are all amazing too. I have had a few problems with the front desk/accounting staff when I've paid my co-pay with cash in the past but we have since resolved these issues after months of dealing with corporate accounting. I now only pay with debit card. At any rate, Dr. Franson and staff are top notch.